Privacy Policy

Privacy Policy

Remora Vehicle Leasing 

10 Brook Furlong Drive, Birstall, Leicester, LE4 3LU

We at Remora Vehicle Leasing are committed to protecting and respecting any personal information you share with us.

This statement explains what types of information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold, and how you can contact us.

The contents of this statement may change from time to time, so please check this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of these changes.

The Information We Collect 

We collect information about you when you engage with us through our call centre, website, other digital platforms, or partners. Some of this information does not personally identify you but provides us with insights into how you use our services (this helps us improve our services and make them more useful to you). The information we collect includes some or all of the following:

- Personal details, including your name, date of birth, address, employment, and contact details

- Banking and financial information (e.g., income, expenditure, and previous credit history)

- Information about your lifestyle and home ownership

- Identifiers assigned to your computer or devices, including your Internet Protocol (IP) address

- Cookie information (see our Cookie Policy)

- Details of communications between us (emails or call recordings)

- Any other information you may provide

How We Use This Information and the Legal Basis for Processing 

We will only process information necessary for the purpose it was collected. The legal basis for processing varies depending on the type of service you request. Below are examples of our processing activities:

- Administering vehicle quotes and policies (necessary for the performance of a contract and/or our legitimate interests)

- Carrying out anti-fraud and anti-money laundering checks (necessary for compliance with legal obligations and/or our legitimate interests)

- Assessing financial risks, including credit reference checks (necessary for contract performance and/or legitimate interests)

- Broking finance agreements (necessary for contract performance and/or legitimate interests)

- Processing payments or refunds (necessary for contract performance and/or legitimate interests)

- Sending information about contract obligations and renewals (necessary for compliance with legal obligations)

- Communicating with you about quotes and policies (necessary for contract performance and/or legitimate interests)

- Administering debt recoveries (necessary for contract performance and/or legitimate interests)

- Undertaking market research and statistical analysis (necessary for legitimate interests)

- Fulfilling obligations to regulators or authorities (necessary for compliance with legal obligations)

Our legitimate interests include operating our business efficiently and sustainably, in accordance with all legal and regulatory requirements.

Automated Decisions and Profiling 

We do not make automated decisions or use profiling techniques when processing your data.

How Do We Share This Information? 

We do not sell your information to third parties, but we do share it with third-party suppliers who support our business operations. We will only share necessary information for the third party to perform the required activities, such as:

- Third-party service providers (e.g., IT, marketing suppliers, financial services, delivery companies, and debt collection agencies)

- Third-party insurance providers

- Fraud prevention agencies and associations

- Regulators and law enforcement agencies, including the Financial Conduct Authority

Some of these third parties may be considered data controllers in their own right. In such cases, we will provide you with their privacy statements.

How Long Do We Keep Your Information For? 

We will not hold your personal information longer than necessary. The retention period will depend on our relationship with you and will follow statutory retention periods unless required otherwise by law.

How Can You Manage the Information We Hold About You? 

Under data protection law, you have certain rights regarding the data we hold about you, including:

- Access to the personal information we hold about you

- Ceasing processing your personal information if it causes damage or distress

- Withholding consent for marketing communications

- Erasing your personal information

- Restricting or objecting to data processing activities

- Receiving a copy of the personal information you provided in a specific format

- Correcting any inaccurate personal information

Please note that data protection laws may limit these rights, and exceptions may apply.

Contact Us 

If you have a complaint or concern regarding how we handle your personal information, please write to us at the address above. If you're still not satisfied, you may contact the Information Commissioner’s Office:

Information Commissioner's Office 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire 

SK9 5AF 

You can also reach them via their online form at https://ico.org.uk/global/contact-us/