Initial Disclosure Document
Initial Disclosure Document
Initial Disclosure Document
Initial Disclosure Document
The Financial Conduct Authority is the independent regulator of financial services. The Financial Conduct Authority require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint and details about the Financial Services Compensation Scheme.
Who are we?
We are Remora Vehicle Leasing and our registered office is, 10 Brook Furlong Drive, Leicester, LE43LU.
Whose products do we provide?
As a Financial Conduct Authority regulated credit broker we can introduce you to a range of lenders who may be able to help you finance your vehicle and provide other products or services.
What services do we provide?
We will provide you with either comparable details of firms most appropriate to your lending or purchase requirements or general information relating to finance products. In assessing your requirements we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information. You will not receive advice, or a recommendation from us, but we may ask questions to narrow down the selection of firms offered, from which you can more easily make your own choice if you so wish.
Do we charge for our services?
We charge a fee for our services, this fee is an administration fee of £216 including VAT for a Personal Contract Hire (PCH) or £180 + VAT for a Business Contract Hire (BCH).
When you order a vehicle, you will enter into a lease agreement with one of our partner finance providers/lenders. Our arrangement fee is for our services and not for arranging the finance agreement.
The commission we receive from the finance provider/lender maybe pre-set but can vary and will impact the amount payable by you.
We will disclose the commission we receive from the finance company to you prior to the order of the vehicle. This will be at the point we provide you with an official quote. Should the original quote change in any way, such as change of term or mileage allowance, a new quote will be provided, and this will also show the new commission amount. We will ask you to sign each commission disclosure to indicate your informed consent to us receiving this remuneration.
Who regulates us?
Remora Vehicle Leasing is authorised and regulated by the Financial Conduct Authority under registration number 1017893
You can verify this on the Financial Conduct Authority's Register by visiting the Financial Conduct Authority's website:
http://www.fca.org.uk/register/ or by contacting them on 0300 500 8082.
Remora Vehicle Leasing is an Appointed Representative of Wessex Fleet Ltd which is Authorised and Regulated by the Financial Conduct Authority, firm number 671619.
Other services we offer are not regulated by the Financial Conduct Authority however the Financial Ombudsman Services has now been extended to handle some complaints under the Consumer Credit Act.
If you have a complaint.
Remora Vehicle Leasing is committed to providing a high standard of service to all our clients. If you have any complaints, we aim to resolve them as quickly and satisfactorily as possible.
To make a complaint, you can contact us through the following methods:
If we are unable to resolve your complaint, you may be eligible to refer it to the Financial Ombudsman Service, the British Vehicle Rental and Leasing Association (BVRLA) or Wessex Fleet Solutions Limited. You can request a copy of our complaints procedure, or view it by following the link at the bottom of this website.